1. I received a text message with a link to pay my bill.  Is this a scam?

No. We’re excited to announce our NEW Text2Pay program, powered by Papaya’s Mobile QuickPay app, providing a safe and convenient way to view and pay your bills by text.  With Papaya you can:

• Make a one-time Text2Pay payment

• Download the Papaya app from the Apple Store or Google Play and create a Papaya account to save and manage your mobile payment history

2. Is the Papaya Text2Pay program safe and secure?

Yes. Papaya is a safe and secure mobile payment app platform that is protected by data security encryption but offers speed and efficiency for today’s modern billing on the go!

3. What if I do not want to pay my bill via text message?

You have several options to pay your bill:

• Online: make an online payment at PatientOnlinePay.com , that offers both a one-time payment option, and the ability to create an account to save and manage your online payment history.

• Interactive Voice Response call: make a payment using our Interactive Voice Response System by calling the number shown on your text message or billing statement.

• Patient Service Representative: make a payment with one of our Patient Service Representatives by calling the number shown on your text message or billing statement.

• Mail: mail a check to the address listed on your billing statement.

4. Why have I received multiple bills for my Emergency Room visit? I already received a bill from the hospital, what is this bill for?

Patients seen in the Emergency Room will receive multiple bills. You will be billed separately for services provided by the Emergency Department (ED) physician (MD, DO) or advanced practice provider (NP, APRN), other specialists such as radiologists, cardiologists, etc. and will also receive a bill for the hospital facility charges.

5. Why did you bill my Medical Group instead of my Health Plan?

We bill health plans or medical groups based on their billing requirements.  If you feel we have billed in error, please contact our office.

6. The statement I received indicated I have no insurance, but I do have insurance.

We may not have received your insurance information from the hospital. Please UPDATE INSURANCE information and we will bill your insurance company immediately.

7. I have Health Insurance coverage, why are you billing me?

We have billed your health insurance and are billing you for the amount indicated as your responsibility after your insurance has processed your claim. If we have not billed your insurance, we may not have received your insurance information from the hospital.

Please UPDATE INSURANCE information and we will bill your insurance company immediately.

8. I paid my copayment at the Hospital, why are you billing me as well?

The bill you have received is for services provided by the Emergency Department (ED) physician (MD, DO) or advanced practice provider (NP, APRN). Payments collected at the hospital are applied to hospital facility charges.

9. I sent a check for the balance of this account. Why are you still sending me a statement?

Payment processing may take up to 10 working days. If you have recently made a payment, the update will resolve and show on your next statement. We occasionally experience payment processing delays. You can monitor your account balance using our ONLINE PORTAL.